Returns and Refunds Policy

If for some reason you need to return your order, please contact us at orders@magwatea.com. Any refund will be made by the same method as payment was received for your order, within 5 business days. A full refund consists of the amount received as payment for that specific product, plus shipping costs. If more than 10 business days have passed after we have approved your refund, please contact us at orders@magwatea.com.

Returning of products is subject to the following conditions:

• We cannot accept a Product return after 14 days from delivery.
• We cannot accept a Product return that has been largely consumed (more than two teabags used).
• The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect. Please contact orders@magwatea.com and you will be given the instructions on where to send your package. Items sent to our factory without first requesting a return will not be accepted.
• We cannot accept a Product return if you have simply changed your mind about the product bought.
• Magwa Enterprise Tea does not take responsibility for returned products until the product arrives at our factory premises.

You can always contact us for any return and refund questions at orders@magwatea.com.